Refund Policy

1. Overview

This Refund Policy governs all subscription plans, professional services engagements, and consulting arrangements provided by Cloud Logix USA LLC ("Cloud Logix"). By subscribing to or purchasing our services, you agree to the terms of this policy. We encourage you to review these terms carefully before initiating any payment.

2. Subscription Plans

2.1 General Rule

All subscription fees paid to Cloud Logix are non-refundable once a billing period has commenced and platform access has been granted. Subscriptions are billed in advance on a monthly or annual basis as agreed in your service order.

2.2 Annual Subscriptions

For annual subscription plans, no refund is provided for unused months remaining after a cancellation request. Cancellation takes effect at the end of the current annual billing period, and access continues until that date.

2.3 Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current monthly billing cycle. No partial-month refunds are issued.

3. No Refunds for Used Services

Cloud Logix does not provide refunds for:

• Platform access that has been utilized during the billing period
• API calls, data processing, and integrations that have been executed
• Onboarding and implementation services that have been delivered
• Training sessions, workshops, or knowledge transfer activities completed
• Support hours consumed under premium support plans
• Proof-of-concept engagements once the POC period has concluded

4. Custom Work and Professional Services

All custom development, data migration, custom ML model training, systems integration, and consulting engagements are non-refundable once work has commenced. Specifically:

• Custom API connectors developed to your specifications are non-refundable upon delivery
• Bespoke analytics dashboards and reporting configurations are non-refundable upon completion
• Data migration services are non-refundable once migration has been initiated
• Statement of Work (SOW) engagements are governed by the specific payment terms within each SOW

5. Exceptions at Our Discretion

Cloud Logix may, at its sole discretion, consider refund requests or service credits in exceptional circumstances, including:

• Extended platform outages (exceeding 24 consecutive hours) caused by Cloud Logix infrastructure failures
• Billing errors or duplicate charges resulting from our systems
• Failure to deliver services as described in a signed Statement of Work due to Cloud Logix's non-performance

Requests for exceptions must be submitted in writing within 30 days of the billing date in question. Cloud Logix reserves the right to issue service credits in lieu of monetary refunds at its discretion.

6. Cancellation Process

To cancel your subscription or request a refund review:

1. Submit a written cancellation notice to services@cloudlogx.com
2. Include your account name, company, and reason for cancellation
3. Our team will confirm receipt within 2 business days and process your request
4. You will receive a written confirmation of cancellation with the effective date

7. Contact

For refund inquiries, billing disputes, or cancellation requests, contact our Services team: