Privacy Policy

1. Introduction

Cloud Logix USA LLC ("Cloud Logix," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at cloudlogixusa.com or use our supply chain technology platform and associated services.

By accessing our website or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services immediately.

2. Information We Collect

2.1 Information You Provide Directly

• Contact information (name, business email, phone number, company name)
• Account registration information for platform access
• Communications submitted through contact forms or email
• Payment and billing information (processed through PCI-compliant third-party processors)
• Support tickets and correspondence with our team

2.2 Information Collected Automatically

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies
• Platform usage data, API call logs, and feature interaction analytics

3. How We Use Your Information

We use collected information for the following purposes:

• Providing, operating, and maintaining our supply chain platform and services
• Processing transactions and sending related communications
• Responding to inquiries, support requests, and demo requests
• Sending technical notices, updates, security alerts, and administrative messages
• Analyzing usage patterns to improve platform performance and user experience
• Detecting, preventing, and addressing fraud, security incidents, and technical issues
• Complying with legal obligations and enforcing our terms of service
• Conducting research and analytics to develop new features and services

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and platform. Cookies used include:

• Essential Cookies: Required for platform functionality and security authentication
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences across sessions

You may control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.

5. Data Security

Cloud Logix implements enterprise-grade security measures to protect your information:

• All data transmitted is encrypted using TLS 1.3 (Transport Layer Security)
• Data at rest is encrypted using AES-256 encryption
• Platform infrastructure is hosted on SOC 2 Type II certified cloud environments (AWS, Microsoft Azure)
• Regular third-party security audits and penetration testing
• Role-based access controls and multi-factor authentication requirements
• 24/7 security monitoring and incident response protocols

6. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Cloud infrastructure (AWS, Azure), analytics, payment processors, and communication tools operating under strict data processing agreements
• Legal Requirements: When required by law, regulation, or valid legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users

7. Your Rights (GDPR & CCPA)

Depending on your jurisdiction, you may have the following rights:

• Right to Access: Request a copy of personal data we hold about you
• Right to Rectification: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements
• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for direct marketing purposes
• Right to Opt-Out (CCPA): California residents may opt out of the sale of personal information (we do not sell personal data)

To exercise any of these rights, contact us at info@cloudlogx.com.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, maintain active service agreements, and comply with applicable legal, regulatory, and contractual obligations. Account data is retained for the duration of the customer relationship plus 7 years for financial record-keeping purposes. You may request earlier deletion as described in Section 7.

9. Contact

For privacy-related inquiries, data subject requests, or concerns, contact our Data Privacy team: